Databases offered

• Career Cruising

How it works

• The Career Cruising database offers intuitive career exploration. Access hundreds of detailed occupation profiles. Each profile includes a job description, information on working conditions, earnings, education and training, a sample career path, links to related occupations, other resources and multimedia interviews. Direct links between careers and related education programs help users plan their next steps. Fully bilingual: English and French.

Training

• Flash tutorial and regularly scheduled web based training sessions with time and day options throughout one week of each quarter. Recordings available of training sessions for public libraries, colleges and universities for the benefit of staff who prefer to view a training session on their own schedule. Detailed user guides available to all users. Online tutorial.

Contacts

• Heather Philpott, 1-800-965-8541 ext. 131, heatherp@careeercruising.com. Website: www.careercruising.com.

To register

• Telepnone Heather Philpott at 1-800-965-8541 ext. 131 or email heatherp@careercruising.com.

To apply for a credit

• If you already license Career Cruising, contact Heather Philpott at 1-800-965-8541 ext. 131. Career Cruising will refund the dollar value of pre-paid licensing fees, prorated to cover the term of overlap of present contracts.

Minimum system requirements, Windows Browsers

• Internet Explorer 5.0 and higher
• Netscape 7.0 and higher
• Firefox 1.0.7 and higher

Minimum system requirements, MacIntosh Browsers

• Safari for OS X 10.3 version 1.2 or higher
• Safari for OS X 10.4 version 2.0.3 or higher
• Firefox 1.0.7 and higher

Customer and technical support

• Heather Philpott is the specially assigned accounts manager for Knowledge Ontario at Career Cruising. Contact Heather Philpott at 1-800-965-8541 ext. 131. In addition, customer and technical support for Career Cruising is available by telephoning 1-800-965-8541 between 8:30 am – 6:00 pm. The customer support telephone number and a support email address can be accessed from any page of the website by clicking on the “Contact Us” button in the top menu bar.

Promotional material available

• Full colour posters are available upon request and access to online documents such as access cards, mini posters and one page overviews of Career Cruising can be downloaded and printed. [http://careercruising.com/newsletters/10_May/MiniPosterCDN.pdf]

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Databases offered

• Novelist K-8
• Novelist
• Canadian Points of View Reference Centre

How it works

• Designed especially for elementary and middle school students, EBSCO’s NoveList K-8 is an online database with fiction titles chosen specifically to support the school curriculum as well as the pleasure reading needs of students.
• EBSCO’s NoveList, a readers’ advisory service, not only provides access to information on 155,000 fiction titles, but it also offers a wide range of feature content that will expand your staff’s ability to serve fiction readers of all ages and increase the reach of your library’s program including author read-alikes, book discussion guides, reading lists and more.
• The Canadian Points of View Reference Centre database provides students with multiple sides of over 100 current issues of interest to Canadians. Students and others simply choose from a list the topics they want to explore. Guides to debate, developing arguments and writing position papers are all included. You can learn more about this valuable resource with EBSCO's Tip of the Week series.

Training

• Short tutorials on Novelist, Novelist K-8, and Canadian Points of View Reference Centre can be found on the EBSCO link to the Resource Ontario webpage.
• Scheduled online training sessions on the databases can be found at the EBSCO training link.
• On-site group training can be held in various regions throughout Ontario if interest is shown in hosting these. To host an in-person training session, Contact: Resource Steering Committee Chair, Lisa Radha Weaver, Lisa.Weaver@tdsb.on.ca

Contacts

• The primary contact for Resource Ontario at EBSCO is Shawntel Remy-Collum, sremy@ebscohost.com.

To register

• If you had registered for EBSCO resources in the 2007-2008 period, you do not have to register again, but you will have to go to the EBSCO site to retrieve the URL’s for the new products. Look for Knowledge Ontario URL options on the right hand side of the EBSCO logo. Click on it and it will open to an excel spreadsheet listing the URL’s for the two new databases for your library. The list is in alphabetical order. If you are a new registrant, look at the bottom half of the same page to find information on how to register.

To receive credits
For those libraries that already have current subscriptions to Canadian Points of View Reference Centre, EBSCO will offer the choice to run the balance of those subscriptions as follows:

For Canadian Points of View Reference Centre choose one of the following:

• Canadian Literary Centre
• History Reference Centre
• Science Reference Centre

Contact Shawntel Remy-Collum, sremy@ebscohost.com to arrange for credits.

Customer and technical support

• Customer and technical support is offered by calling 1-800-758-5995 between the hours of Monday through Friday, 4:00 am – 8:00 pm EST, and Saturday and Sunday, 9:00 am – 5:00 pm EST. Shawntel Remy-Collum, sremy@ebscohost.com, is the Customer Representative for Knowledge Ontario, but you can talk to anyone if you are requiring assistance.

Promotional material available

• EBSCO can provide MS Word flyers that can be customized with the KO/Library logo, then printed for display or emailed. Posters, flyers and bookmarks are available online, as well as printable user guides. Dozens of downloadable help sheets can be made handy near computer workstations and make for ideal hand-outs for users.

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Databases offered

• Chilton Library (auto repair)
• Periodical Databases
• InfoTrac Collections
• Literature
• K­12
• Canadian Focus
• Gale Virtual Reference Library Titles – e­books
• Newspapers
• Health

How it works

• The Gale Group, Inc., a part of Cengage Learning ("Gale") offers the broadest range of resources through the multiple databases offered. Everything from Periodical databases, special collections aimed at the K-12 audience, databases with a strictly Canadian focus, Newspapers, Health databases, special interest databases through their InfoTrac Collections and a series of digitized books known as the Gale Virtual Reference Library Titles. MARC records are available for the Gale Virtual Reference Library Titles if you want to load them into your library catalogue. Instructions on how to obtain and load the MARC records can be found on the Gale link.
• A full list of the resources, with details on the content and list of titles in each resource can also be found at http://access.gale.com/Ontario/databases.html
• The newest resource from Gale is Student Resource Centre – Canadian Edition. An easy to use database containing all things Canadian.

Training

• Hands-on training on these multi resources can be customized for specific audiences when a group of 15 or more library workers request training. To arrange a training session contact Resource Steering Committee Chair, Lisa Weaver, Lisa.Weaver@tdsb.on.ca or Ed Gron at Gale 1-800-877-4253 ext 2044, edward.gron@cengage.com. A list of webinar training sessions for the Gale resources can be found at [support.gale.com]. This link also connects to short tutorials on many of the resources, user guides, handout sheets and much more.

Contacts

• Training: Ed Gron, 1-800-877-4253 x 2044, edward.gron@cengage.com or Sharon Norris, 1-800-877-4253 ext. 8930, sharon.norris@cengage.com.
• Technical Support: Martin Borg, 1-800-877-4253 ext. 8631, martin.borg@cengage.com.
• Strategic Marketing: Nadir Qaimari, 1-800-877-4253 ext. 8139 or Sara Tarpley, 1-800-877-4253 ext. 8815, sara.tarpley@cengage.com.
• Gale Virtual Reference Library: Erin Sullivan, 1-800-877-4253 ext. 8671, erin.sullivan@cengage.com.

To register

• If you had previously registered during the 2007-2008 contract years for the Gale databases, you don’t have to do anything further. If you were not registered during these years, go to the Gale registration page and click on Register Now.

To apply for credit

• If you already license Student Resource Centre – Canadian edition, a Gale representative will contact your library directly to arrange for a credit. Libraries will be offered an additional 50% credit value for any new purchases or subscription of Gale’s products. Credits can also be applied against any existing invoices at 100% of credit value for Gale-owned content. Credits will be issued and prorated to cover the term of overlap of present contracts. If you have not been contacted in regard to a credit, telephone or email Mason Golden, Account Services at Gale, 1-800-877-4253 x 1036, mason.golden@cegage.com.

Customer and technical support

• The Gale support site [support.gale.com] contains an amazing range of support options. Everything from user guides, tutorials, tip sheets and FAQs can be found here. Martin Borg at Gale has been specifically assigned to the Knowledge Ontario accounts to deal with technical difficulties. He or others can be reached at 1-800-877-4253 ext. 8631 or by pressing 4 after dialing the number. Email address: martin.borg@cengage.com.

Promotional material available

• You will find a complete list of promotional material available for the Gale databases on the Gale support site; [support.gale.com]. Try clicking on the Customer Excellence heading on the top menu of the page. 

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Databases offered

• Teen Health & Wellness – Real Life, Real Answers

How it works

• Teen Health & Wellness, Real Life, Real Answers is a comprehensive database that allows teens (and those who care about them) to research health-related issues important to their well-being. It’s both a research and report tool and a self-help resource. It also provides curricular support: to ensure its accuracy and relevance, all content is reviewed and updated on an ongoing basis. All content strives to be inclusive in terms of race, sex, religion, economic status and other teen experiences.

Training

• Simple to use and navigate. To discover the content and relevance for public, school or special libraries. [Overview: 5 minutes Webinar: 30 minutes]

Contacts

• Customer Care and Technical Support: Jennifer Caperello, 1-877-381-6649, jenniferc@rosenpub.com
• Internet-based User Support/Help Desk: Customers can use the “Contact Us” link found on every page of the database or phone 1-800-237-9932.
• Marketing & Training: Miriam Gilbert, 1-303-818-7187, miriamg@rosenpub.com.

To register

• Go to the registration link http://rosenpub.net/Ontario/ and fill out the required information for your institution.

Customer and technical support

• A “Contact Us” link is found on every page of the database, or you can contact Jennifer Caperello, 1-877-381-6649, jenniferc@rosenpub.com. Marketing and training support will be supplied by Miriam Gilbert, Director, Electronic Sales & Marketing, 1-303-818-7187.

Promotional material available

• At the bottom of the registration page http://rosenpub.net/Ontario/ you will find a heading entitled Librarian/Educator Resources. Click on this link to discover a wide range of promotional materials; RSS feeds, curriculum correlations, program ideas, a downloadable user’s guide and much more.

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